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My Resume

SHEILA ETONGA NGOLESUEH, MBA

Global learning and leadership development professional with expertise in international business, strategic planning, talent development, program management, and training evaluation. Learning roles include design, development, and onboarding new hires, customer service, and business operations in diverse industries.

KEY STRENGTHS

  • Leadership Development

  • Needs Analysis

  • Blended Learning Solutions

  • Performance Improvement

  • LMS Administration

  • Training Delivery

  • Learning Technologies

  • Evaluating Learning

PROFESSIONAL EXPERIENCE

C-LIFE COMMUNITY

Jan 2014 – present

Manager, Training

  • Design, develop and facilitated leadership development and career training programs that impacted 1,500 community projects, launched 25 new businesses and resulted in a 4.9 out of 5 satisfaction rating. Developed facilitator’s guides, job aides, and assessments.

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  • Provide individual and group effectiveness interventions, such as leadership coaching and teambuilding. Career and performance coach to all levels of management.

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  • Develop and facilitate international instructor-led trainings using Zoom web-conference platform, and evaluate trainings on a Kirkpatrick level 4.

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  • Conduct training needs analysis and facilitate focus groups.

EAST-WEST MINISTRIES INTERNATIONAL

Jan 2018 – present

Trip Specialist

  • Managed course content migration to new LMS that increased employee engagement and enabled remote access for learners.

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  • Deliver leadership development and systems trainings through blended learning solutions.

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  • Create and edit training videos using Camtasia and Final Cut Pro.

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  • Consult leaders and their teams on international travel and detailed logistics.

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  • Partner with senior leaders and SMEs to identify training needs. Conduct needs assessments through surveys, interviews and observations.

ENCIRCLE LINDELL FOUNDATION

Nov 2016 – June 2017

Training and Operations Specialist

  • Facilitated operations and donation systems training and developed instructional materials for a multi-cultural, multi-lingual audience.

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  • Facilitated system and operations training, online, to leaders from 80 countries. Used Calendly scheduling application to register training attendees.

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  • Recruited leaders from over 60 countries who later excelled in their respective roles

AFRICAN LEADERSHIP & RECONCILIATION MINISTRIES

Sept 2012 – May 2016

Partner Project Developer

  • Successfully led and implemented a strategic plan to revitalize a community school in Rwanda and to pay-off debt. Currently, the school trains over 350 young girls, annually, and all debts are paid off.

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  • Delivered instructor-led training based on adult learning principles.

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  • Coached leaders on cultural sensitivity and security awareness.

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  • Liason between the US and Africa leadership development programs for 8 countries.

H.E.B GROCERY COMPANY

Jan 2003 –Aug 2011

Operations Director

  • Built and managed a high-performing team of 25 store managers and directed performance management, that collectively increased weekly sales by 1.5 million dollars, and reduced customer service response time from one week to 24 hours.

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  • Facilitated onboarding, and customer service, operations and safety trainings (traditional classroom).

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  • Partnered with management in identifying training needs and proposed training solutions. Managed vendor relationships.

Service Director

  • Implemented onboarding process improvement to increase new hire productivity within first 90 days.

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  • Managed customer feedback system that increased customer satisfaction rate

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  • Attracted a diverse customer base that increased weekly store sales by 3%.

EDUCATION

Dallas Theological Seminary, Dallas, TX, Master of Arts Degree, Christian Leadership.

Baylor University, Waco, TX, Master of Business Administration Degree (MBA)

United States International University, Nairobi, Kenya, Bachelor of Science Degree, International Business

AWARDS

Received the Above and Beyond Award from East West Ministries International senior management team for going beyond the call of duty to promote the well-being of the organization.

LEARNING TECHNOLOGIES

LMS, Camtasia, Pikochart, GoToMeeting, SurveyMonkey, Final Cut Pro, Zoom, WordPress, Canva

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